TechnicalSupport
Technical Support Services
We provide technical support professionals to assist with the deployment of ArcGIS, resolve issues impacting the ArcGIS implementation, and address any question or issue related to the ArcGIS platform.
Helpdesk Support
Access support through e-mail and over the phone during operating hours, Monday through Friday, 8:30 A.M. to 5:30 P.M.
Premium Support
Avail of on-site visits from technical support analysts to troubleshoot issues, and assist in using and maintaining the ArcGIS platform.
Rent-a-Tech Services
Get highly skilled technical specialists to work alongside your team to help you succeed in implementing GIS and performing GIS-related tasks.
Support Packages
When you avail the Support Packages, you get a series of targeted services designed to help you to successfully install and configure the ArcGIS software, as well as upgrade the software, and migrate to a new production environment, when needed.
Jumpstart Packages
The ArcGIS Online Jumpstart and ArcGIS Enterprise Jumpstart Packages allow our experts to work on-site with your IT and GIS teams to implement ArcGIS and best practice guidelines. We also provide knowledge transfer to help users get started with the system.
Migrate ArcGIS Enterprise
When migrating ArcGIS Enterprise to a new production environment, our experts provide assistance in preparing a migration plan, and performing the migration of ArcGIS Enterprise software from one server to another (physical or virtual machine).
Upgrade Services
When upgrading to the latest ArcGIS software version, our experts provide assistance in preparing an upgrade plan, verifying that the system meets the requirements, and executing the software upgrade.
Geodata Systems Advantage Program (GSAP)
The Advantage Program is a flexible framework to help the organization reach its vision of adopting ArcGIS to meet business objectives and maximize your organization’s GIS investment. These are achieved through close collaboration and partnership with an advisor from Geodata Systems.
The program provides proactive technical advisory, annual planning/review meetings, a collaboratively developed work plan, technology updates, as well as access to consulting services, premium technical support, and training.Scope of Support
Geodata Technical Support covers issues for Esri products and services, including:
01
Technical support corresponding to the respective product lifecycle phase, as defined by the Maintenance and Support Agreement.
02
Installation, licensing, and configuration of Esri software on environments that meet software system requirements.
03
Usage and concepts of documented software functionalities and workflows.
04
Troubleshoot failures, errors, performance issues, crashes, or unexpected behavior.
05
Provide documented samples and code snippets to support customization and development.
Want to learn more about Geodata’s technical support services?
Reach us
(+639) 8 637-4449
(+632) 7 211-8240
(+632) 7 211-8240